Returns & Refund Policy

Last updated: August 2026

Return Window

You have 14 days from the date you receive your order to request a return or exchange. After 14 days, unfortunately we are unable to offer a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

• Unworn, unwashed, and in its original condition
• With all original tags and hygiene stickers still attached
• In its original packaging

For hygiene reasons, we cannot accept returns on items that have been worn, washed, or had their tags or hygiene liners removed.

Non-Returnable Items

• Items marked Final Sale

Items purchased with a discount code are eligible for exchange or store credit only.

How to Start a Return

To begin a return or exchange, contact us at info@lumorafit.shop, or call/WhatsApp us at +971 55 138 1353, with your order number and the reason for the return. Our team will reply with return instructions and the return address.

Please do not send items back before contacting us — returns sent without prior approval may not be processed.

Return Shipping

• If the return is due to our error (you received a wrong, defective, or damaged item), we cover the return shipping.
• For change-of-mind returns or size exchanges, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–14 business days.

• Card / online payments: refunded to your original payment method.
• Cash on Delivery (COD) orders: refunded via bank transfer — we will request your bank details to complete the refund.

Original shipping charges are non-refundable, except where the return is due to our error.

Exchanges

Need a different size or colour? Contact us within the 14-day window and we’ll help you exchange your item, subject to availability. If your preferred item is unavailable, we’ll offer a refund or store credit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos. We’ll arrange a replacement or full refund at no extra cost to you.